Here are three mistakes you can avoid so more of your happy users become happy customers.

#1. Driving traffic to sources other than your website.

You’re always going share tips, tricks, photos and posts with your followers on your social media platforms. However, it’s important that your larger, original content lives on your website. Use snippets as teasers on social media to drive users to your website for the whole enchilada.

Keeping content on your website first is not only a great way to keep people coming to your website (and one step closer to becoming a happy customer,) but it’s also helpful for your page rank in search engines. The more time users spend on your website reading articles or watching videos will demonstrate to Google that your website has content that users find valuable. This is gold for search engines, as they only want to serve up the best content to their searchers.

#2. Not putting the needs of your visitors first.

In the same way that having a phone number doesn’t guarantee people are going to call it, just having a website doesn’t mean you will get traffic, nor that it will mean instant sales.

The way consumers buy has changed. The majority of people want to do their pre-purchase research online and only want to reach out when they’re ready to buy. If your website doesn’t give users the information they need to make a purchase decision, they’ll happily click that big ol’ BACK button and visit your competition instead.

People come to your website because they are looking for somebody to solve a problem they’re having. In reality, you have built your website for your potential customers, so it makes sense to put their needs first.

#3. Spending money on ads and SEO without doing an analysis of your website first.

Google, Facebook and other platforms that sell ad space are more than happy to charge your credit card regardless of whether you’re seeing any kind of return on that investment.

Many website owners—unhappy with the conversions they’re getting—pay for ads or search engine optimization. However, for many websites, traffic isn’t the issue. It’s the website itself.

Before you budget for any kind of activity that will drive traffic to your website, it’s so important to ensure that your website has what users need to make a purchase decision. Take some time to review your website and maybe run a small focus group before making that investment.

In addition to the mistakes you want to avoid to improve your users’ experiences, there are also many simple changes you can make to your website to make it even more compelling. A better user experience reduces user friction and breeds trust which motivates your visitors to pick up the phone, download that pdf or put that product in the cart.

Join Kris’ upcoming workshop, Supercharge your website: How to turn more traffic into leads or sales on November 25^th at the WECafe. Sign up for this free seminar today and get some great tips on making your website more enticing to users.

The post Supercharge Your Website: 3 Mistakes to Avoid appeared first on WeBC.

Did you know that persons with disabilities are the third largest economic power in the world, after the US and China? While there is an increasing awareness around physical spaces there isn’t as much around online spaces.

Accessing the internet every day, 70% of persons with disabilities will leave a website instantly if it is inaccessible.

As a result, you could be losing potential customers because of something as simple as website design.

Besides the fact that eighty percent of persons with disabilities rate accessibility above price when choosing where to purchase, creating a more accessible website helps to create a more equitable world. 

On August 19, 2021, Women’s Enterprise Centre hosted Kale Gosen, Co-Founder of Humanize Consulting, for a WECafe session where she shared her expertise about creating accessible online environments.  

Here are some key insights from her session to help you make your online presence more accessible:

What is accessibility?

Accessibility refers to the design of products, devices, services or environments for people who experience disabilities. 

Why does accessibility matter?

In the western world these days, you might be hard pressed to find a person who doesn’t access the internet daily. 

This is acutely true for people who’s disability affects their ability to leave their home. Using the internet widely, they not only access products and services but also use it as a platform to share voices, tackle isolation and connect with their community.   

How do people with various disabilities access the internet?

There is some very cool assistive tech out there that helps to convey information on a website in different ways. For example, screen reader software and magnifiers, to name a couple. 

How you set up your website will directly affect how well this tech is able to read and convey the information presented.    

Types of barriers, and how you can minimize them

For most people, if you can’t navigate a website or find what you want within the first few minutes, you leave.  

Here are some things to consider to avoid common accessibility barriers:  

Website design

• Be mindful of your headings and subheadings – Screen readers will differentiate between H1, H2, H3 etc. allowing the user to skip through and navigate the website efficiently. 
• Pick a responsive design – Your web pages will automatically render to suit the user’s device for a better user experience.
• Use simple language – it is easier for people to understand your message and for assistive technology to convey.  

Colour Scheme 

• Use high contrasting colours for text and background – This will benefit people with low vision. It will also help people to battle eye fatigue.
• Be aware of colour blindness – when certain colours are next to each other, they might not be visible for some people. For example, text on a call to action button.
• Use high contrast images – they’re easier to see and help to distinguish text and non-text elements.

Pop-ups 

• Do not use them – They are not accessible. Instead, try an obvious button; people will sign up if they want to, regardless of whether you use a pop-up.

ALT Text 

• Use it! – It provides a short description that will show if an image is not able to load (e.g. in case of a poor internet connection or if the image blocker is activated). It can also be read by assistive tech.    
• When to use it – Any image on your website including pictures, banners, logos, icons, links and buttons.
• How to use it – Describe the context of the image. Try to use 30 words or 125 characters for readability and user experience. 

Other things to consider

• Social media Hashtags – CapitalizeEachWord, this makes it easier for everyone to read each word without running on, including assistive tech.
• Survey forms – provide an email as surveys are not always accessible.

And remember:

The power of the web is in its universality. Access by everyone regardless of their disability is an essential aspect.  

Sir Tim Berners-Lee, Inventor of the internet.

Watch the Recording

Gain more tips for your website in the full webinar recording!

The post Small Changes, Big Impact: Creating an Accessible Website for All appeared first on WeBC.